We want you to be happy with your purchase.
1. We offer a 30 day money back return policy, less original shipping charges. Returned merchandise must be in original condition and package for refund. Items which have been laundered are not eligible for refunds. Custom made items are not eligible for refunds (see #5 for more details).
2. Please contact us via phone or email for return authorization prior to sending your return. Please have your order number (if available) and a general description of the items you wish to return.
3. For your convenience, we will provide you with a pre-paid return shipping label when you contact us requesting a return authorization. Return shipping charges will be deducted from the amount of your refund according to the following schedule:
- Returned merchandise worth under $200= $10 return shipping charge deducted from your refund
- Returned merchandise worth $200- $500= $15 shipping charge deducted from your refund
- Returned merchandise worth over $500- please contact us for a return shipping quote
4. If you prefer to ship your return using your own carrier, please contact us by phone or email to obtain a return authorization number prior to sending the return.
5. Please note-
Due to the custom nature of our Homespun Collection
and Solid Solutions Bedskirts
, we do not accept returns on these items except in cases of defective workmanship. We do offer free swatches of the fabric choices so you can verify colors before ordering. Thank you for your understanding.
6. Please allow up to 10 working days for your refund to be processed.
7. Please contact us as soon as your receive your order if you have damaged or defective items. These will be handled differently than a standard return.
8. If you are requesting an exchange rather than a refund, please let us know when your request the return authorization. This will expedite the processing of your exchange. If there is a price difference between the two items, we will either credit or charge the same credit card used for the original order. If you need to use a different payment method for any additional charges we will need to process the return as a refund rather than an exchange and begin again with a new order. Outbound shipping on exchanges will be charged the standard $10 flat rate.